Comcasts' leaked talking points memo

I had to repost this. It's just amazing. Lying to your customers is step one for Comcast. I think this pretty much makes the case for the need for net neutrality laws.

Re: Leaks: Comcast's "We Don't Throttle BitTorrent" Internal Talking Points Memo

All,
You may get customers who are contacting us with regard to several articles which were published recently, accusing Comcast of blocking or otherwise filtering customers' Internet traffic. An in-depth AP story suggests Comcast is hindering our customers' ability to use BitTorrent, a peer to peer file sharing program. If a customer contacts us to inquire about this, please use the following talking points.

Comcast does not block access to any applications, including BitTorrent

We respect our customers' privacy and we don't monitor specific customer activities on the Internet or track individual online behavior, such as which websites they visit. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site...

We have a responsibility to provide all of our customers with a good experience online and we use the latest technologies to manage our network. This is standard practice for ISPs and network operators all over the world.

We rarely disclose our vendors or our processes for operating our network both for competitive reasons and to protect against network abuse.

If a customer asks:
I read that Comcast is limiting customer access to BitTorrent. Is this true?

Respond:
No. We do not block access to any applications, including BitTorrent. We also respect our customers' privacy and don't monitor specific customer activities on the Internet or track individual online behavior, such as which websites they visit. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site.

We have a responsibility to provide all of our customers with a good experience online and we use the latest technologies to manage our network. This is standard practice for ISPs and network operators all over the world.

Are you working with Sandvine as these reports claim?

Respond:
We rarely disclose our vendors or our processes for operating our network both for competitive reasons and to protect against network abuse.

Please do not deviate from the responses above. If you have any questions about this issue, please reach out to Brian Becker, Gene Bridges or myself.

Thanx...
________________________________________
Michael S. Groman
Manager / IP Support
MD-DE-RCH Region